Terms & Conditions
Effective Date: 30 September 2025
Welcome to Cleobetra Casino AU, accessible at www.cleobetra-casino-au.com (hereinafter referred to as “Cleobetra Casino AU,” “we,” “our,” “us,” or “the website”). These Terms & Conditions (“T&Cs”) set out the legal agreement between you (“the player,” “you,” “your,” or “the user”) and Cleobetra Casino AU.
By creating an account, accessing, or using our services, you acknowledge that you have read, understood, and agree to be bound by these T&Cs. If you do not agree with any part of these T&Cs, you must not use our platform.
1. Eligibility
1.1. You must be at least 18 years old to register or participate in games offered on this website.
1.2. It is your sole responsibility to ensure that online gambling is legal in your jurisdiction before registering.
1.3. Employees, contractors, or affiliates of Cleobetra Casino AU, as well as their immediate family members, are not permitted to open an account or participate in real-money play.
1.4. We reserve the right to request proof of age and residency at any time. Failure to provide such proof may result in account suspension or closure.
2. Account Registration
2.1. To access our services, you must register a personal account.
2.2. During registration, you must provide accurate, complete, and up-to-date information, including your full name, date of birth, residential address, email address, and payment details.
2.3. Each player may only open one account. Multiple accounts under the same person, IP address, or household may result in closure and forfeiture of winnings.
2.4. You are responsible for maintaining the confidentiality of your login credentials. Any activity performed through your account will be considered your responsibility.
2.5. We reserve the right to refuse account registration at our sole discretion.
3. Verification & KYC Obligations
3.1. To comply with Australian Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws, we are required to verify your identity before processing withdrawals.
3.2. Verification may include providing a government-issued ID, proof of address, and proof of payment method.
3.3. If you fail to provide required documentation within a reasonable time, your account may be restricted or closed.
3.4. Funds deposited using unverified methods may be frozen until verification is complete.
4. Deposits & Withdrawals
4.1. Deposits must be made using a payment method registered in your name. Third-party deposits are not permitted.
4.2. We do not charge fees for deposits, but your bank or payment provider may apply transaction costs.
4.3. Withdrawals will be processed to the same payment method used for deposits, wherever possible.
4.4. All withdrawals are subject to internal security checks and verification procedures.
4.5. Minimum and maximum deposit/withdrawal amounts may apply depending on the payment method.
4.6. We reserve the right to delay or refuse withdrawals if fraudulent or suspicious activity is detected.
5. Bonuses & Promotions
5.1. Cleobetra Casino AU may offer bonuses, free spins, or promotional campaigns.
5.2. Each promotion is subject to specific terms, including wagering requirements, validity periods, and withdrawal restrictions.
5.3. Bonus abuse, including but not limited to bonus hunting, collusion, or fraud, is strictly prohibited.
5.4. We reserve the right to cancel or withdraw any promotion without prior notice.
5.5. Winnings derived from bonuses may be voided if the promotion rules are not followed.
6. Responsible Gambling
6.1. Cleobetra Casino AU is committed to promoting responsible play.
6.2. We provide tools such as deposit limits, session reminders, time-outs, and self-exclusion options.
6.3. If gambling is causing financial or emotional distress, we encourage players to seek help through services such as Gambling Help Online (www.gamblinghelponline.org.au) or local support lines.
6.4. We reserve the right to suspend or permanently close accounts where we reasonably suspect gambling-related harm.
7. Prohibited Conduct
7.1. Players are strictly prohibited from:
- Using our website for unlawful purposes.
- Engaging in fraudulent behavior, including money laundering.
- Using automated bots, scripts, or unauthorized software.
- Allowing others to access or use their account.
- Manipulating or attempting to manipulate game outcomes.
7.2. Breaches of these rules may result in account suspension, closure, forfeiture of funds, and notification to relevant authorities.
8. Privacy & Data Protection
8.1. We collect and process personal data in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
8.2. Data may include your identity documents, financial details, IP address, and gaming activity.
8.3. Your information will be used to manage your account, process payments, prevent fraud, and improve services.
8.4. We will not sell your data to third parties but may share it with trusted partners or regulators where legally required.
8.5. Please refer to our Privacy Policy and Cookie Policy for further details.
9. Fair Play & Game Integrity
9.1. All games offered on our platform are provided by licensed software providers and are subject to regular testing for fairness and randomness.
9.2. Players acknowledge that outcomes are generated by Random Number Generators (RNGs) and cannot be influenced.
9.3. Any attempt to manipulate results or exploit loopholes is prohibited.
10. Limitation of Liability
10.1. Gambling involves financial risk. By playing, you accept that you may lose money.
10.2. Cleobetra Casino AU is not liable for:
- Losses arising from interruptions, delays, or technical failures.
- Incorrect or incomplete information provided by you.
- Loss of winnings due to breaches of these T&Cs.
10.3. Our liability shall not exceed the amount of funds deposited in your account.
11. Account Suspension & Termination
11.1. We reserve the right to suspend or close accounts at our discretion if:
- You breach these T&Cs.
- Fraudulent or suspicious activity is detected.
- You fail to comply with KYC requirements.
11.2. Upon termination, any outstanding balances may be withheld pending investigation.
12. Dispute Resolution
12.1. If you have a complaint, please first contact our customer support team at [email protected].
12.2. We will aim to resolve disputes fairly and promptly.
12.3. If you are not satisfied with our resolution, you may escalate the complaint to an independent gambling dispute resolution body.
12.4. Nothing in this section affects your rights under Australian Consumer Law.
13. Intellectual Property
13.1. All website content, including logos, graphics, software, and text, is the property of Cleobetra Casino AU or its licensors.
13.2. You may not copy, distribute, or reproduce any material without prior written consent.
14. Changes to the T&Cs
14.1. Cleobetra Casino AU reserves the right to update or amend these T&Cs at any time.
14.2. Changes will become effective upon publication on our website.
14.3. Continued use of our services after changes indicates acceptance of the updated T&Cs.
15. Governing Law
15.1. These Terms & Conditions are governed by the laws of Australia.
15.2. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
Contact Information
If you have questions about these Terms & Conditions, please contact us:
Cleobetra Casino AU
Email: [email protected]
Website: www.cleobetra-casino-au.com