Privacy Policy

Welcome to the privacy policy of Cleobetra Casino, accessible via www.cleobetra-casino-au.com (hereinafter referred to as “we,” “our website,” or “the platform”). We are committed to protecting the privacy of our users in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store, disclose, and protect your personal information when you use our services.

General

By accessing or using our services, you consent to the practices described in this policy. If you do not agree with any part of this policy, please do not use our website. We may update this policy from time to time, and it is your responsibility to review it regularly.

Information We Collect

We only collect personal information that is reasonably necessary for the operation of our casino services and compliance with Australian law. This may include:

  • Personal Data: Full name, date of birth, email address, phone number, and residential address.
  • Account Information: Username, password, gaming history, and transaction records.
  • Technical Data: Device information, browser type, IP address, and geolocation data (where permitted).
  • Verification Documents: Identification documents (e.g., driver’s licence, passport), proof of address, and other documents required for identity verification and compliance with anti-money laundering regulations.
  • Sensitive Information: In limited cases, we may collect sensitive information (such as details of problem gambling self-exclusion). This will only be collected with your consent or as required by law.

How We Use Your Information

We use your personal information for purposes directly related to our business operations, including:

  • Account Management: To create, verify, and manage accounts.
  • Transaction Processing: To process deposits, withdrawals, and wagers securely.
  • Customer Support: To provide assistance and resolve queries.
  • Legal and Regulatory Compliance: To meet obligations under Australian laws, including anti-money laundering, counter-terrorism financing, and responsible gambling regulations.
  • Marketing and Promotions: To send offers and updates (only with your consent).
  • Website and Service Improvements: To analyze user behaviour and improve functionality.

Direct Marketing

We may use your information to send you marketing communications if you have consented. You may opt out of receiving marketing at any time by:

We will always provide an option to unsubscribe in our communications.

Disclosure of Information

We will not sell or rent your personal information. We may disclose your data in the following cases:

  • Service Providers: To trusted partners who assist with payment processing, verification, IT, and customer support.
  • Regulatory and Legal Bodies: To Australian regulators (such as AUSTRAC or state/territory gambling authorities) or as otherwise required by law.
  • International Transfers: If we transfer personal information overseas (e.g., for technical support or data storage), we will take reasonable steps to ensure the recipient complies with the APPs or an equivalent standard of protection.

Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:

  • Data encryption and secure servers
  • Multi-layered firewalls and intrusion detection systems
  • Regular security reviews and compliance checks

If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.

Data Retention

We retain your personal information for as long as necessary to comply with legal obligations, resolve disputes, and enforce agreements. Once retention is no longer required, we will securely delete or anonymize your data.

Your Rights (Australian Privacy Principles)

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access: Request access to personal information we hold about you.
  • Correction: Request corrections to ensure your information is accurate, complete, and up to date.
  • Complaint: Lodge a complaint if you believe we have breached the APPs. Complaints can be made directly to us, and if unresolved, to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Requests for access or correction can be made by contacting us at [email protected].

Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, remember preferences, and collect analytical data. You can control cookie preferences through your browser settings, but disabling cookies may affect website functionality.

Third-Party Services

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external services and encourage you to review their privacy policies.

Changes to This Policy

We may amend this policy from time to time to reflect changes in legal or operational requirements. Updates will be published on our website, and significant changes may be communicated directly to you.

Contact Details

If you have any questions, concerns, or complaints about our privacy practices, please contact us at Email: [email protected]

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au